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Shipping Policy

1. Pricing

All prices listed on our website are inclusive of applicable taxes, packaging, and handling charges.


2. Shipping Within India

We offer complimentary shipping across India.

Once your order is dispatched, domestic deliveries typically take approximately 7 working days, depending on the destination.


3. International Shipping

We ship worldwide.

International shipping charges start from ₹6,000, and may vary based on destination, garment weight, and volumetric considerations.

Please note:

  • Customs duties, import taxes, and additional charges (if applicable) are the responsibility of the client.

  • These charges are governed by the import regulations of the destination country.

International deliveries typically take approximately 14 working days post-dispatch.


4. Production & Dispatch Timelines

All Sushana creations are made-to-order.

Estimated production time is typically 6–8 weeks, depending on the design and level of craftsmanship involved.

Dispatch timelines may vary based on:

  • Design complexity

  • Customisation requirements

  • Measurement approvals

For urgent timelines or event-specific requirements, we recommend contacting us directly:

📧 
📱 WhatsApp: +91 95551 11158


5. Express Delivery

Express shipping (24–48 hour dispatch) may be available for select pieces, subject to availability.

Kindly contact us in advance to confirm eligibility.


6. Cash on Delivery (COD)

  • COD is currently available only within Delhi.

  • COD is not available for international orders.


7. Customs & Duties (International Orders)

When an item crosses international borders, it may be subject to customs duties and taxes as per the importing country’s regulations.

These charges are:

  • Not included in the product price

  • Not included in the shipping charges

  • Payable directly by the client upon delivery


8. Shipping Confirmation

Once your order has been dispatched, you will receive a confirmation along with tracking details.